Nogales Psychological Counseling, a sister company of Casa de la Familia, is looking for a Case Manager/Administrative Assistant to join our team!

Nogales Psychological Counseling, Inc. was founded in 1986 by Psychologist Dr. Ana Nogales in Los Angeles, Riverside, San Bernardino, and Orange Counties. Our bilingual, bi-cultural professional mental health therapists are deeply committed to our patients, helping them improve interpersonal relationships, emotional health, work trauma resiliency, and thrive in the complex multi-cultural environment in which they live. All of our compassionate, professional staff is dedicated to providing the highest level of care possible with compassion, dignity, and mutual respect.

Job Description

We are looking for a responsible Case Manager/Administrative Assistant to perform a variety of case management and administrative tasks. Duties include providing support to our clinical team, assisting with client coordination and follow-ups, and managing our company’s general administrative activities.

Responsibilities include maintaining accurate client records, scheduling appointments, preparing reports, and ensuring smooth communication between clients, clinicians, and administrative staff. The ideal candidate should have excellent communication and organizational skills and be able to manage multiple priorities efficiently.

Ultimately, a successful Case Manager/Administrative Assistant should ensure the efficient and compassionate coordination of client services and day-to-day operations of the office.

Responsibilities

• Assist clients with intake and follow-up communication

• Maintain and update client files and records

• Coordinate appointments and schedules for clients and clinicians

• Answer and direct phone calls and inquiries

• Write and distribute emails, memos, letters, and forms

• Prepare and maintain reports as needed

• Develop and maintain filing and record-keeping systems

• Support clinicians and managers with case-related administrative needs

• Maintain contact lists and coordinate with external partners as needed

• Provide general support to visitors and clients

• Act as a point of contact for internal and external communication

Skills

• Proven experience as a case manager, administrative assistant, or similar role

• Knowledge of office management systems and procedures

• Strong organizational and problem-solving skills

• Excellent written and verbal communication skills

• Proficiency in MS Office (Excel, Word, and PowerPoint in particular)

• Ability to prioritize and multitask effectively

• Attention to detail and strong interpersonal skills

Requirements

• Fluent in Spanish and English

• Courses taken in psychology, social work, or sociology preferred

Please note this posting is for Latin American candidates.