Casa de la Familia is seeking a bilingual Online Education Platform Manager to oversee, maintain, and grow our online educational training platform. This role is responsible for managing digital content, supporting users and group clients, ensuring technical quality, and contributing to the development of new educational offerings. The ideal candidate is highly organized, tech-savvy, detail-oriented, and comfortable working across content, technology, and customer support.

Key Responsibilities

Platform & Content Management

• Upload, organize, and manage educational video content on the training platform

• Review edited videos to ensure quality, accuracy, branding consistency, and correct formatting before publication

• Create, upload, and manage quizzes, tests, and learning assessments associated with training modules

• Maintain accurate course descriptions, learning paths, and supporting materials

Website & Platform Development

• Support the ongoing development and management of the platform website

• Collaborate with developers, designers, and internal stakeholders to improve user experience and functionality

• Identify and troubleshoot platform issues and coordinate solutions

• Assist with platform updates, feature testing, and quality assurance

User & Group Sales Support

• Manage group sales access, enrollments, and permissions

• Support organizational clients using the platform for group training

• Provide technical assistance to users experiencing login, access, or functionality issues

• Respond to user inquiries in a professional, timely manner

Program Growth & Research

• Research potential new educational topics, certifications, and training paths aligned with organizational goals

• Assist in evaluating market demand, audience needs, and platform expansion opportunities

• Support the development of new courses and educational initiatives

Quality Control & Reporting

• Monitor platform performance, user engagement, and course completion

• Maintain organized documentation of processes, updates, and content workflows

• Support reporting related to course usage, group participation, and platform growth

Qualifications

• Fluent in Spanish and English (written and verbal)

• Experience managing online learning platforms, websites, or digital content systems

• Strong attention to detail and quality control skills

• Comfortable reviewing video content and managing multimedia assets

• Basic understanding of website management and online platforms

• Strong organizational and time management skills

• Ability to troubleshoot technical issues and support users with patience and professionalism

• Experience working remotely and collaborating across teams

Preferred Skills

• Experience with Learning Management Systems (LMS)

• Familiarity with video hosting platforms and content management systems

• Experience supporting group or institutional clients

• Interest in education, training development, or digital learning

• Research experience related to education, professional training, or certifications

If you are passionate about providing crisis support and have the skills to assist in this vital role, we encourage you to apply. Help us provide critical services to those in need and make a meaningful impact in the community.

How to Apply:

Please submit your resume and cover letter outlining your relevant experience and why you’re a great fit for this position. We look forward to hearing from you!